Privacy Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Introduction and Who We Are

Welcome to the Privacy Policy of Pizza Ranch ("we," "us," "our," or "the Company"). We operate the website located at pizzasranchs.rest and provide food-related services to our customers across the United States. We are committed to protecting the privacy and personal information of all individuals who interact with our website, place orders, subscribe to our newsletter, or otherwise engage with our business.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
• The Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices
• The Children's Online Privacy Protection Act (COPPA)
• The CAN-SPAM Act governing commercial email communications
• The Computer Fraud and Abuse Act (CFAA)
• Other applicable state and federal privacy regulations in the United States

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website immediately.

2. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the information below:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For urgent matters, we encourage you to clearly mark your communication as "Privacy Request – Urgent."

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

3.1 Personal Identification Information

When you interact with our website, place an order, create an account, or contact us directly, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Username and password (for account holders)
• Date of birth (where required for age verification)
• Profile preferences and dietary restrictions (if voluntarily provided)

3.2 Payment and Financial Information

When you place an order or make a purchase through our website, we or our designated payment processors collect financial information necessary to complete the transaction, including:

• Credit or debit card number (partially masked for security purposes)
• Card expiration date and CVV (processed securely and not stored by us directly)
• Billing name and address associated with the payment method
• Transaction history and order details

Please note that we use industry-standard, PCI-DSS-compliant third-party payment processors to handle financial transactions. We do not store complete credit card numbers on our servers.

3.3 Usage Data and Website Activity

We automatically collect information about how you interact with our website when you visit it. This usage data may include:

• Pages visited and time spent on each page
• Clickstream data (the sequence of pages you visit)
• Search queries entered on our website
• Items added to your cart or wishlist
• Date and time of your visit
• Referring URLs (the website that directed you to ours)
• Features and functionalities you accessed

3.4 Device and Technical Information

We collect technical information about the device and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers
• Language settings
• Time zone setting

3.5 Location Data

With your consent, or as necessary to fulfill delivery orders, we may collect location information, including:

• GPS-based location data (if you grant permission through your browser or mobile device)
• Approximate location derived from your IP address
• Delivery addresses you provide during the ordering process

3.6 Communications and Customer Support Data

When you contact us for support, send us feedback, or participate in surveys or promotions, we collect the content of those communications, including:

• Email correspondence
• Chat transcripts
• Survey responses
• Reviews and ratings submitted by you
• Feedback and complaint records

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Please refer to Section 9 of this Privacy Policy for detailed information about our cookie practices.

3.8 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you connect your social media account or use social login features)
• Advertising and marketing partners
• Analytics providers
• Delivery and logistics partners
• Publicly available databases

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate purposes. The following describes the primary ways in which we use your data:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup services
• Sending order confirmations and receipts
• Communicating updates about your order status
• Managing your account and preferences
• Facilitating payments and refunds

4.2 Customer Support and Communication

• Responding to your inquiries and support requests
• Resolving complaints and disputes
• Sending important notices about your account or our services
• Communicating changes to our policies, terms, or menu offerings

4.3 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our website's functionality and user experience
• Conducting internal research and development
• Identifying and fixing technical issues
• Testing new features and menu items
• Measuring the effectiveness of our marketing campaigns
• Generating aggregated, anonymized statistical reports

4.4 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your contact information to:

• Send promotional emails about special offers, discounts, and new menu items
• Notify you about loyalty program benefits and rewards
• Share targeted advertisements based on your preferences and ordering history
• Invite you to participate in surveys, contests, or promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you may still receive transactional messages related to your orders and account.

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent activity, abuse, or security incidents
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities

5. Sharing of Your Information with Third Parties

We do not sell your personal information to third parties for their independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors: To securely process credit/debit card transactions
• Delivery and logistics partners: To fulfill food delivery orders
• Cloud hosting and IT providers: To store and manage our data infrastructure
• Email marketing platforms: To send promotional and transactional emails
• Analytics providers: Such as Google Analytics, to understand website usage
• Customer support tools: To manage customer inquiries and support tickets
• Advertising platforms: To serve targeted advertisements

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend the legal rights or property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users, staff, or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes. This type of shared data cannot be used to identify you personally.

5.5 California-Specific Disclosures (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. We do not "sell" or "share" your personal information as those terms are defined under the CCPA/CPRA for cross-context behavioral advertising without providing you with a clear opt-out mechanism. Please refer to Section 8 for more information about your rights as a California resident.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Encrypted Data Storage: Sensitive personal information stored in our databases is encrypted at rest
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network infrastructure
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing

6.2 Administrative Security Measures

• Privacy and security training for all employees who handle personal data
• Data minimization practices — we only collect what is necessary
• Vendor security assessments for all third-party service providers
• Incident response procedures for data breach scenarios

6.3 Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users and relevant authorities as required by applicable state and federal law, including applicable breach notification laws in effect across the United States. Notifications will be sent to the email address associated with your account without undue delay.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information, unless we are legally required to retain it for a longer period.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights and making it easy for you to exercise them.

8.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, or sell about you
• Right to Delete: The right to request deletion of personal information we have collected from you (subject to exceptions)
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to necessary purposes
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Sending an email to: [email protected]
• Using the contact form available on our website at: pizzasranchs.rest

To protect your privacy and security, we will verify your identity before processing your request. This may require you to provide certain information that matches what we have on file. We will acknowledge your request within 10 business days and respond fully within 45 calendar days, which may be extended by an additional 45 days where necessary.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization and we may require verification directly from you before processing the request.

9. Cookie Policy Summary

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver personalized content. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help websites remember your preferences, keep you logged in, and collect usage data. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period).

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Most web browsers allow you to refuse or accept cookies, delete cookies already stored on your device, or receive a warning before a cookie is placed. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For detailed information about how we use cookies, please refer to our full Cookie Policy, available on our website at pizzasranchs.rest.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without appropriate parental consent where required by law.

If you are a parent or guardian and believe that your child under the age of 13 (or under 18, as applicable) has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, if confirmed, delete such information from our records.

We do not knowingly market our services directly to children, and we do not include minors in our marketing lists. If we learn that we have inadvertently collected personal information from a child under the applicable age threshold, we will delete it from our systems as quickly as possible.

11. International Data Transfers

Pizza Ranch is based in the United States, and all of our services are primarily directed at users within the United States. Your personal information is collected, stored, and processed in the United States, which may have data protection laws that differ from those in other countries.

If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States in accordance with this Privacy Policy and applicable U.S. law. By using our website, you consent to such transfer, storage, and processing of your personal information in the United States.

When we share information with third-party service providers located outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include standard contractual clauses, data processing agreements, or other mechanisms recognized under applicable law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. For example, we may link to delivery partner platforms, review websites, or social media pages. We have no control over the privacy practices of these third-party websites and are not responsible for their content or privacy policies.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website before submitting any personal information. This Privacy Policy applies solely to information collected by Pizza Ranch through pizzasranchs.rest and does not cover any third-party platforms.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals from browsers. However, you can manage your privacy preferences through our cookie management tools and by adjusting your browser settings as described in Section 9.

14. How to File a Complaint

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

To file a privacy complaint with us, please contact us at:

• Email: [email protected]
• Website: pizzasranchs.rest

We will investigate your complaint and respond within 30 business days.

14.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are not processing your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority. Depending on your state of residence, these may include:

• California Residents: The California Privacy Protection Agency (CPPA) at cppa.ca.gov, or the California Attorney General's Office at oag.ca.gov/privacy
• All U.S. Residents: The Federal Trade Commission (FTC) at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357)
• State-Specific Authorities: Many states have their own attorney general offices that handle consumer privacy complaints. We encourage you to visit your state's official government website for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the change
• Where required by law, send an email notification to registered users

Your continued use of our website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes, you should discontinue use of our services and may request deletion of your account and personal data.

16. Specific State Privacy Rights

In addition to California rights described above, residents of the following states may have additional privacy rights under their respective state laws as of April 1, 2026:

16.1 Virginia Residents

Virginia residents may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, obtain a copy of, and opt out of the processing of personal data for targeted advertising or sale.

16.2 Colorado Residents

Colorado residents may have rights under the Colorado Privacy Act (CPA), including the right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling.

16.3 Connecticut Residents

Connecticut residents may have rights under the Connecticut Data Privacy Act (CTDPA), including access, correction, deletion, and opt-out rights.

16.4 Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), including rights to access, correct, delete, and opt out of targeted advertising or sale of personal data.

To exercise any state-specific privacy rights, please contact us at [email protected] with your request and state of residence clearly indicated.

17. Loyalty Programs and Promotional Activities

If you participate in any Pizza Ranch loyalty program, rewards program, contest, sweepstakes, or promotional activity, additional terms may apply to the collection and use of your personal information in connection with those programs. We will provide specific privacy notices where applicable at the time of enrollment or participation.

Data collected through loyalty programs may include purchase history, points balances, redeemed rewards, and participation records. This data is used to manage your rewards account, provide personalized offers, and improve our loyalty program offerings.

18. Automated Decision-Making and Profiling

We may use automated processes to analyze your preferences, order history, and behavior on our website to provide personalized recommendations, targeted promotions, and customized content. This may be considered "profiling" under certain applicable laws.

We do not make any automated decisions that produce legal or similarly significant effects concerning you without human review. If you have concerns about automated processing of your data, please contact us at [email protected].

This Privacy Policy was last updated on April 1, 2026. © 2026 Pizza Ranch. All rights reserved. Website: pizzasranchs.rest